Frequently Asked Questions

Question 1

How do I book an appointment at New Vision Dental Clinic?

Accepted Answer

Booking is fast and easy. You can use our real-time online appointment portal at newvisiondentalclinic.com/book to select your preferred branch (North Legon, Ashaley Botwe, or ACP Estate Kwabenya), choose your dentist, and select an available time slot. Alternatively, you can message us directly on WhatsApp or call us at 0257091176 or 0559497906.

Question 2

What should I expect during my first dental visit?

Accepted Answer

Your initial visit starts with a warm welcome and brief medical history review. One of our senior dental surgeons will perform a thorough clinical evaluation of your teeth, gums, jaw, and oral tissues. If necessary, low-radiation digital dental X-rays (periapical or panoramic OPG) are taken to inspect roots and underlying bone. We then discuss all findings with you and present a clear, itemized treatment plan with upfront pricing before any work begins.

Question 3

What are your opening hours across Accra?

Accepted Answer

All three of our branches — North Legon on Agbogba Road, Ashaley Botwe at School Junction, and ACP Estate at Kwabenya Junction — operate from 8:30 AM to 5:00 PM, Monday through Saturday. Sunday visits are reserved for emergency triage and pre-scheduled advanced cases.

Question 4

Can I walk in without a prior appointment?

Accepted Answer

Yes, we welcome walk-in patients at all three locations! However, to minimize your wait time, we recommend booking an appointment online or calling ahead so our team can prepare your treatment operatory in advance. Emergency walk-in patients in acute pain are always triaged promptly.

Question 5

How much does a dental consultation cost?

Accepted Answer

A standard comprehensive dental consultation starts from GHS 100. This includes an in-depth oral clinical examination, periodontal gum assessment, oral cancer screening, and consultation on treatment options. Diagnostic X-rays, if required, start from GHS 150.

Question 6

Which health insurance providers do you accept for direct billing?

Accepted Answer

We offer direct, cashless billing with leading private health insurance providers in Ghana: • Acacia Health Insurance • Nationwide Mutual Healthcare • Glico Healthcare • Metropolitan Health Insurance • Cosmopolitan Health Insurance • Equity Health Insurance • ACE Medical Insurance • GAB Health Insurance (GHIC) • Nexus / OctaPlus Health • Orange Health Insurance Our billing team verifies your coverage and handles pre-authorizations on your behalf.

Question 7

What payment methods are accepted at the clinic?

Accepted Answer

For your utmost convenience, we accept cash (Ghanaian Cedis), debit and credit cards (Visa, Mastercard), mobile money transfers (MTN Mobile Money and Telecel Cash), and direct cashless billing through approved corporate and private health insurance schemes.

Question 8

Are there any hidden costs in treatment plans?

Accepted Answer

At New Vision Dental Clinic, we pride ourselves on absolute transparency. After your initial diagnostic consultation, you receive an itemized treatment proposal outlining every cost — from anesthesia and materials to follow-up visits. We never start any procedure without your explicit informed consent.

Question 9

What makes BlancOne® teeth whitening different from standard whitening?

Accepted Answer

Unlike traditional bleaching gels that use aggressive peroxides and heat that dehydrate enamel and cause sharp nerve pain, European-certified BlancOne® uses photo-chemical energy to release active oxygen in minutes. This effectively breaks down deep food, coffee, wine, and tobacco stains without heating the tooth or demineralizing enamel, resulting in dramatic whitening with virtually zero sensitivity.

Question 10

How many shades whiter will my teeth get and how long do results last?

Accepted Answer

Most patients achieve a smile that is 4 to 8 shades brighter in a single 30–45 minute session. Results generally last between 12 to 24 months. Longevity depends on lifestyle habits such as coffee, tea, or red wine consumption and smoking. We also offer custom take-home maintenance trays and the Ultimate Whitening Package for sustained brilliance.

Question 11

Is professional teeth whitening safe for natural tooth enamel?

Accepted Answer

Yes, professional dental whitening is clinically proven to be completely safe when supervised by trained dental surgeons. Unlike unregulated over-the-counter abrasive charcoal powders or DIY kits that scratch and thin enamel, our BlancOne® system maintains physiological pH levels and protects the tooth structure.

Question 12

What is the difference between composite and porcelain veneers?

Accepted Answer

Composite veneers are applied directly using tooth-colored resin in a single visit. They are cost-effective and easily repairable. Porcelain (ceramic/E.max) veneers are ultra-thin custom shells crafted in a dental laboratory. While porcelain requires two visits, it offers unmatched translucency, natural luster, and is completely impervious to staining, lasting 10–15+ years.

Question 13

How long do dental implants last and what is the success rate?

Accepted Answer

Dental implants are the permanent gold standard for tooth replacement. A medical-grade titanium screw is surgically integrated into the jawbone, where it bonds permanently with natural bone (osseointegration). Over 98% of implants remain fully functional for decades, often lasting the patient's entire lifetime with regular flossing, brushing, and bi-annual dental checkups.

Question 14

Is root canal treatment painful?

Accepted Answer

Root canal therapy has an outdated reputation. In reality, the infection inside the tooth is what causes pain; the root canal procedure actually relieves that pain! Using advanced local anesthetics, rotary endodontic instruments, and gentle techniques, patients report that getting a root canal feels no more uncomfortable than receiving a routine tooth filling.

Question 15

When is tooth extraction necessary instead of a filling or crown?

Accepted Answer

Our clinical philosophy is always 'tooth-first' — preserving your natural teeth whenever biologically feasible through fillings, root canals, or crowns. Tooth extraction is recommended only when the tooth is fractured below the gumline, has non-restorable bone loss, or is an impacted wisdom tooth causing recurrent pericoronitis, infection, or crowding.

Question 16

How long does recovery take after wisdom tooth surgery?

Accepted Answer

Initial swelling and mild tenderness peak within 48 hours and subside quickly. Most patients resume work or studies within 2–3 days. We provide comprehensive postoperative instructions, sterile ice packs, prescribed pain management, and a complimentary review appointment to ensure smooth, complication-free healing.

Question 17

Where are your 3 dental clinic locations in Accra?

Accepted Answer

Our three state-of-the-art facilities are strategically situated for easy access: 1. North Legon Flagship: Agbogba Road, North Legon. Phone: 0559497906. Equipped with panoramic digital OPG X-ray and dedicated private parking. 2. Ashaley Botwe: School Junction, convenient for residents of Adenta, Madina, and East Legon Hills. Phone: 0257091176. 3. ACP Estate: ACP Estate Junction in Kwabenya, serving Pokuase, Achimota, Dome, and Kwabenya. Phone: 0545563839.

Question 18

Do you offer same-day emergency dental appointments in Accra?

Accepted Answer

Yes. If you have an unbearable toothache, a broken restoration, a knocked-out tooth, an acute abscess, or bleeding, please call our emergency lines right away at 0257091176 or 0559497906. We hold dedicated daily emergency slots so you never have to wait in pain.

Question 19

What should I do immediately if a permanent tooth is knocked out?

Accepted Answer

A knocked-out permanent tooth is a true dental emergency where minutes count. Follow these steps: 1. Pick up the tooth by the white crown ONLY — never touch the root. 2. Gently rinse with milk or saline if dirty (do not scrub or use soap). 3. If possible, gently place the tooth back into its socket and bite softly on clean gauze. 4. If unable to reinsert, submerge the tooth in a cup of cold fresh milk or saliva. 5. Call our emergency helpline immediately and arrive at our nearest clinic within 60 minutes for the highest chance of successful reimplantation.

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